Privacy Policy

Last updated: March 1, 2026

Introduction

Core Issuance, Inc. ("Core Issuance," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our card issuing platform, APIs, dashboard, and related services (collectively, the "Services").

Information We Collect

Information you provide

  • Account registration data (name, email, company name)
  • Payment and billing information
  • Cardholder data submitted through our APIs
  • Communications you send to us (support requests, feedback)
  • KYC/KYB documentation required for regulatory compliance

Information collected automatically

  • API usage logs and request metadata
  • Device and browser information
  • IP addresses and geolocation data
  • Dashboard usage analytics

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process card issuance and transaction requests
  • Comply with regulatory and legal obligations (PCI DSS, AML, KYC)
  • Detect, prevent, and address fraud and security issues
  • Communicate with you about your account, updates, and support
  • Generate aggregated, anonymized analytics to improve our platform

Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

  • Card network partners (Visa, Mastercard) as required for card issuance and transaction processing
  • Banking partners and sponsors as required for program operation
  • Service providers who assist in operating our platform (hosting, monitoring, analytics)
  • Law enforcement or regulators when required by law or to protect our legal rights

Data Security

We implement industry-leading security measures to protect your data, including encryption at rest and in transit, network segmentation, access controls, and regular security audits. Our infrastructure is PCI DSS Level 1 certified and SOC 2 Type II audited.

Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We also retain data as required to comply with regulatory obligations, resolve disputes, and enforce our agreements. Transaction records are retained per applicable financial regulations.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to regulatory retention requirements)
  • Object to or restrict certain processing activities
  • Data portability

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@coreissuance.com.